IBM Hiring | Freshers & Experienced
IBM hiring candidates for the role of Technical Support Associate ,for Bangalore location . The complete details about IBM Off campus Hiring as follows.
IBM Hiring Details :
Company Name : IBM India pvt ltd
Job Position: Technical Support Associate
Job Location : Bangalore
Qualification : Any Degree
Salary : Best In Industry
Position Type : Early Professional
Experience : 0 to 4 years
Job Description:
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
- Working knowledge in commercially standard software applications and major desktop operating systems
- Proven Time management and prioritization skills.
IBM Off campus Hiring Recruitment Application Process :
Apply In below link
Apply Link : Click Here To Apply(apply before the link expires)
Subscribe Here (Check Your Email To Activate Confirmation Link).
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