TATA Communications Jobs In Hyderabad |Hiring For Jr. Customer Service Executive | Service Assurance Date Posted 12th Jan 2022
Tata Communications IT company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE / B.Tech / ME / M.Tech , MCA, Any Degree Branches Eligible to apply. Here you can check Tata Communications Off Campus address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
Company Profile : Tata Communications Ltd
Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries.
The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.
Tata Communications Off Campus Drive 2022 Details :
Job Position : Jr. Customer Service Executive – Service Assurance
Qualification : Any Graduate
Experience : Freshers/Experience(0-2 years)
Job Location : Hyderabad
Job Description :
- Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
- Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL.
- Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
- Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management.
- Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.
- Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
Eligibility Criteria :
- Works under direct supervision No prior work related experience required Education: Graduate Experience: 0-2 years
- Skills Required :
- Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
- Checks for problems in existing systems and modifies work processes following defined procedures.
- Operational role responsible for achieving day-to-day objectives.
- Works under direct supervision No prior work related experience required Education: Graduate Experience: 0-2 years
How To Apply For Tata Communications Jobs 2021 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Apply Here: Click Here
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