Amdocs Recruitment Drive 2022 | Technical & Business Operations Analyst | Pune
Amdocs Company will be seeking candidates for graduate positions Off campuses. Candidates who have successful in BE/B.Tech, ME/M.Tech, MCA, Any Degree branches are eligible to apply. Here you can find the Amdocs address, the date of interview, details on eligibility and interview agenda, as well as the application process information, and application procedure are provided below.
About The Company :
We help those who build the future to make it amazing. In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.
Amdocs Jobs Pune 2022 Details :
Job Role : Technical & Business Operations Analyst
Job ID : 167919
Qualification : BE/BTech
Batch : 2021/2022 Batch
Salary : Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview )
Job Location : Pune
Application Mode : Online
Last Date To Apply : Not Mentioned
Job Description For Amdocs Jobs Pune 2022 :
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Skills Required For Amdocs Jobs Pune 2022 :
- Recent graduates and/or equivalent education.
- Must have minimum 1 to 1.5 years of technical support experience
- Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal)
- Good knowledge of ITIL fundamentals.
- Must have experience in providing telephonic support to End users for IT Service Desk support
- Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc.
- Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System
- Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.)
- Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile, Skype, Meetings & Calendars.
- Good knowledge of functioning & troubleshooting of Microsoft Directory Services using Active Directory (Creating and managing user accounts, Different types of user profiles, local and domain accounts, manage users, contacts, groups and computer objects, Creating and managing security groups and OUs)
- Good knowledge of functioning & troubleshooting Virtualization, Vcenter, VMware horizon client, Citrix environment, VDIs, Citrix desktops & Published applications.
- Good knowledge of functioning & troubleshooting of Antivirus and Data loss prevention software such as Windows Defender, Forcepoint etc.
- Good knowledge of functioning & troubleshooting networking issues for Internet, Intranet, LAN, WAN, WIFI, IP, DNS, DHCP etc.
- Good knowledge of functioning & troubleshooting of software and 3rd party applications, Installation/Uninstallation, performance issues.
- Good knowledge of functioning & troubleshooting of Windows update issues, installation/uninstallation, Performance issues.
- The ability to effectively diagnose hardware issues for Laptop, Desktop, Printers.
- Follow all procedures laid out for the Service Desk on a day-to-day basis
- Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the 2nd level when required
- Attend technical & process training sessions as planned by the GL
- Ability to Work in rotational shifts to provide 24×7 support to Amdocs customers
How to apply for Amdocs Recruitment Drive 2022?
All interested and eligible candidates can apply this drive in online on or before ASAP. Interview dates will be scheduled soon.
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