Amdocs Recruitment Program | Freshers/ Experience | Technical & Business Operations Agent | Graduate Degree | Direct Link
Amdocs will be seeking candidates for graduate positions Off campuses. Candidates who have successful in BE/B.Tech, ME/M.Tech, MCA, Any Degree branches are eligible to apply. Here you can find the Amdocs address, the date of interview, details on eligibility and interview agenda, as well as the application process information, and application procedure are provided below.
Amdocs Recruitment Program:
Job Role : Technical & Business Operations Analyst
Qualification : Graduate Degree
Batch : 2021/2022/2023 Batch
Job ID : 175346
Job Location : India- Pune (Amdocs Site)
Last Date To Apply : Not Mentioned
What will your job look like?
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
All you need is :
- Recent graduates; experience is an added value
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
How to apply for Amdocs Recruitment Program?
All interested and eligible candidates can apply this drive in online on or before ASAP. Interview dates will be scheduled soon.
Application Link : Click Here
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