Sutherland Hiring For Freshers | Multiple Roles | Chennai | Apply Now
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sutherland Hiring Details:
Job Position: Multiple Roles
Job ID: REF22185F
Salary: ASAP
Experience: Freshers & Experience
Qualification: Any Bachelor’s Degree
Job Location: Chennai
Job ID: REF22185F
Salary: ASAP
Experience: Freshers & Experience
Qualification: Any Bachelor’s Degree
Job Location: Chennai
Job Description:
- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
- Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of non-payment or no response
- Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with customers and escalate with client
- Assists with the cleanup of UC's (unapplied credits), short paid invoices
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform self-quality check
- Adherence to Control and Compliance
- Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
- Follow and update the Standard Operating Procedure (SOP)
- Active participation in Learning & Developments
Qualifications:
- Any graduate
Additional Information:
- All your information will be kept confidential according to EEO guidelines.
Roles and Responsibilities:
The obligations and job roles are mentioned below.
- Scheduling and capacity planning for the procedure.
- Answer questions about goods and services, handle payments, or handle routine account upkeep.
- Customers being upsold to new goods or services might be urged.
- Referral guidelines are available on the portal
Selection Process Criteria:
- The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic
How to apply for Sutherland Recruitment Program?
All interested and eligible candidates can apply this drive in online on or before ASAP. Interview dates will be scheduled soon.
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