Wipro Mega Walk-In-Drive 2024 | Freshers & Experience | Developer | Apply Now | Last Date: 29th Nov 2024

Wipro Mega Walk-In-Drive 2024 | Freshers & Experience | Developer | Apply Now | Last Date: 29th Nov 2024

Wipro is going to recruit candidates for graduates through off campus. The candidates who are completed in  BE/B.Tech, ME/M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check  Wipro  address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.

Wipro Mega Walk-In-Drive Details:

Job Roles: Developer

Job Location: Coimbatore, Chennai

Education: Under Graduate & Graduate Degree

Experience: Freshers / Experienced

Salary | CTC: 3.5 to 4.5 LPA

Last Date: 29th Nov 2024

Role Purpose
  • The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do 
  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters 
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction 
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Stakeholder Interaction
  • Stakeholder Type
  • Stakeholder Identification
  • Purpose of Interaction
  • Internal
  • Project Manager
  • For governance and client relationship management
  • On-site project team
  • To resolve the complex problem/ issues at the site
  • Lead/ Sr. Administrator
  • Guide the administrators with the complex problems
  • External
  • Client
  • Resolving the tickets/ queries and servicing them 
Display
  • Lists the competencies required to perform this role effectively: 
  • Functional Competencies/ Skill
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent 
  • Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert 
  • Competent
  • Expert
  • Master
  • Behavioral Competencies 
  • Problem solving
  • Execution excellence
  • Passion for results
  • Collaborative working
How to apply Wipro Mega Walk-In-Drive:

All interested and eligible candidates can apply this drive in online on or before ASAP. Interview dates will be scheduled soon.

Developer: Click Here (Coimbatore)
System Engineer: Click Here
Developer: Click Here (Chennai)
Technical Lead: Click Here

Subscribe Here (Check Your Email To Activate Confirmation Link)

Notice: Immediate to 15 Days

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