Diebold Nixdorf Walkin | International Voice Process (Technical / Non Technical) | Walkin Date: 7th-10th Nov 2023 | Hyderabad
Diebold Nixdorf Freshers and Experienced Walkin Drive in Hyderabad For International Voice Process (Technical/Non Technical) On 7th to 10th November 2023.
Graduates, Post Graduates are eligible for this walkin drive. More details regarding Diebold Nixdorf Hyderabad Walkin Drive is given below.
Diebold Nixdorf Walkin Details:
Job Location: Hyderabad
Job Type: Walkin
Job Category: BPO
Job Position: International Voice Process (Technical / Non Technical)
Experience: Freshers / 0 to 5 years
Qualification: Any Graduation, Post Graduation
Job Description:
- Diebold Nixdorf Walkin For International Voice Process (Technical / Non Technical) – Hyderabad Location.
- Daily Walk-ins.
- Annual CTC: 2,90,000 (Freshers), Experience: As per company standards.
- Working Days: 5 working days / 2 rotational week off.
- Employee Benefits: Medical Insurance + Night shift allowances.
- Free transport provided 2 ways commute (under 30kms).
Position Overview:
- The First Level Agent is responsible to provide proactive User Helpdesk Services to inbound customer service requests.
- This includes the usage of remote tools to analyse and resolve tickets.
- Answer “How do I questions” for dedicated Hardware and Software within the customer environment and perform software distribution to endpoints. Monitoring Universal Work Queues (UWQ) – revision of assigned tasks.
- Creating and Updating the tickets in case of changes (cancelation, additional information).
- In case the customer is calling, provide the status of ticket. Handling the E-Mails with additional questions from other levels.
- Due to the skills, is able to solve the majority of incidents directly.
Required Skills:
- Any Graduate having excellent communication (verbal & written) skills are eligible.
- Fresher’s or Experienced both are eligible.
- Should be good at customer handling skills.
- Should have great interpersonal skills.
- Should be flexible to work in rotational /night shifts.
Preferred Skills:
- Good technical knowledge in supported customer specific Hardware, SW environment and Customer support.
- Knowledge of customer service principles and practices.
- PC literacy, especially usage of Microsoft Office package.
- BPO Industry Knowledge preferred.
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
Key Responsibilities:
- Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
- If not successful inform customer about next steps.
- Provide detailed information on all performed activities to next appropriate level according to process definition.
- If incident is solved log all required debriefing information in the ticket according to process definition (incl. usage of service coder).
- In dedicated cases enter debriefing information from field services.
- If necessary, cancel a customer incident at customer’s request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
- Ensure high levels of customer satisfaction with individual calls.
- In dedicated cases provide briefing information to appropriate third-party provider.
- Answer inbound customer calls, including detailed recording of the issue according to defined processes.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
Things to Carry:
- Interested candidates can walk-in with
- Updated Resume.
- Pan Card and Aadhar Card (front and Back).
- Current Organization Offer Letter, Recent 3 Months Pay slips, Latest Appraisal / Hike Letter with breakup of CTC, Proof of variable/bonus payout, if any.
- Education documents (Degree, Intermediate, 10th).
Important Note:
- Walkin Date: 7th to 10th November 2023
- Walkin Time: 10.00 AM 4.00 PM
How to Apply for DN Careers 2023?
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Apply Now : Click Here
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