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HCL Recruitment Drive 2024 | Analyst & Technical Lead| Any Degree | Freshers | Apply Now
HCL Technologies Ltd is scheduled to hire a Graduate Trainee for the Analyst. Candidates with any degree qualification can apply for the drive. The detailed eligibility and application process are mentioned below.
About HCL:
HCL Tech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and CPG and public services. Consolidated revenues as of 12 months ending December 2022 totalled $12.3 billion.
HCL Recruitment Drive 2024:
Job Role: Analyst, Technical Lead
Qualification: Any Degree
Experience: 0-2.5 Years
Locations: Multiple Locations
Salary: INR 25,000-45,000
Skills: Program Management
Job Description:
Attached
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
- To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
How to Apply for HCL Recruitment Drive 2024?
All interested and eligible candidates can apply to this drive as soon as possible by using the following link.
Apply Link: Click here
For Technical Lead: Click Here
For Analyst @ Bangalore: Click Here
Subscribe Here (Check Your Email To Activate Confirmation Link)
