CGI Recruitment
CGI is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 locations worldwide. We draw upon our global capabilities to help clients identify, develop, implement and operate effective strategies to meet evolving customer and citizen expectations.
CGI scheduled to hire SSE for Any UG/PG graduates at Bangalore. The detailed eligibility criteria and application process are given below.
CGI Recruitment 2020 Details:
Job Post : Associate Systems Engineer – Service Desk
Qualification : BE/BTech
Experience : Freshers
City : Chennai, India
Employment Type: Full Time
Position Description:
The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
Your future duties and responsibilities:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
- Knowledge of customer service principles and practices, ITIL and ITSM
- Knowledge of IT applications, systems and networks
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning, adaptability and attention to detail
- Ability to type
- Tolerance to stress, performance driven and continuously improving
Telephony
How to Apply for CGI Walk-In Drive 2020?
All interested and eligible candidates can apply for this drive online by the following link.
Click Here : Apply Link
Dear job seekers, we wish you all the best for your CGI Recruitment drive. For more latest freshers jobs in India, you can bookmark (Ctrl+D) our website NEW JOBS UPDATES and keep visiting regularly
