Infosys Walk-in Drive

Infosys Walk-in Drive


 Infosys hiring candidates for the role of Service Desk Specialist ,for Bangalore, Chennai, Mumbai, Hyderabad, India location . The complete details about Infosys Recruitment For Freshers & Experienced as follows..

 Infosys Walk-in Drive Details:

 Qualification : BE / BTech / ME / MTech in any Disciplines.

 Experience : 0-3 years

 Salary :18,000 TO 38,000

 Job Location : Bangalore, Chennai, Mumbai, Hyderabad

 Shifts: Flexible for 24/7 shifts

 Skills & Knowledge:

  • Ability to work across organizational and professional boundaries
  • Excellent verbal and written communication skills
  • High level of interpersonal skills, including active comprehension and understanding
  • Good organizational skills and ability to prioritize workloads.
  • Business etiquette
  • Knowledge of ITIL framework
  • Broad knowledge of IT products, services and terminology
  • Identification of problems and solutions
  • Analysis of data
  • Ability to work as part of a team or on own initiative.
  • Customer focused
  • Proactive
  • Self-Motivated
  • Patient
  • Innovative

Job duties and responsibilities:

  • Perform basic troubleshooting, identify the relevant knowledge articles and resolve the issue or escalate to Level 2/3 team
  • Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including chat, email and telephone.
  • Update incidents with detailed and relevant information in a timely and effective manner;
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
  • Escalate an incident or troubleshoot tickets according to the company escalation processes;
  • Ensure Customer Service Level Agreements are met or exceeded;
  • Respond to customer enquiries in a timely and efficient manner;
  • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
  • Execute transactions as per prescribed guidelines and timelines
  • Ensure customer/user confidentiality and data protection at all times


 How To Apply For Infosys Walk-in drive:

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